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Tuesday, August 21, 2018

Analyze Call Flows from RTMT

Go to Cisco Unified Servicability > Trace > Configuration
Select the server and select CM services as the Service Group & select Cisco CallManager (Active) as the Service.
Tick Apply on All Nodes if you have a CUCM cluster and hit Save.

Following will be the default settings.



























Go to Cisco Unified CM Administration > Application > Plugins, Hit Find to search available plugins and download Cisco Unified Real-Time Monitoring Tool and install it.

Login to CUCM giving username and password.









Go to Voice/Video tab and click Real Time Data.


















You can double click on a row and view the call flow. Following is a successful call.


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